Customer Service Solutions
Xingtai Qinchuang New Material Technology Co., Ltd. provides full-process, one-stop and customizable foreign trade services of magnesium salt products for global and European & American clients.
The full service chain covers pre-sales consultation, product selection, formula customization, quality inspection, order production, international logistics, customs clearance documents and after-sales technical support.
We thoroughly solve overseas buyers' pain points including difficult product matching, unstable quality, non-compliant products and insufficient after-sales guarantees when purchasing magnesium salt materials.
Our complete service covers eight major sections as follows:
Professional Product Selection & Technical Consultation
Considering different application demands of magnesium oxide, magnesium carbonate and magnesium hydroxide in rubber, plastics, new energy, electronics, food, pharmaceutical, environmental flame retardant and other industries, our foreign trade team matches products with proper purity, particle size, whiteness and grades in line with industrial standards. We supply professional parameter comparison and application advice to avoid purchasing errors.
01
Customized Production Service
Custom magnesium salts with high purity, special particle sizes, surface modification and exclusive packaging are available. We adjust exclusive formulas for high-end European & American markets, laboratory R&D, premium industrial manufacturing, food and pharmaceutical compliant scenarios to meet personalized and refined procurement requirements.
02
Full-Set International Compliance Documents
We issue complete documents required for customs clearance, testing and market access in Europe and America for every batch, including MSDS, COA test reports and Certificates of Origin, to ensure smooth customs clearance without access risks.
03
Small Trial Orders & Stable Bulk Supply
Small sample orders and R&D trial runs are offered to cut clients' trial costs. We accept annual framework orders from large long-term customers and guarantee sufficient inventory and stable lead times throughout peak and off seasons.
04
Diverse International Logistics & Trade Terms
We are experienced in dedicated logistics routes to Europe and America, supporting full trade terms including FOB, CIF and CFR. Sea freight, air freight and express delivery can be arranged as requested with full shipment tracking to ensure safe and on-time delivery.
05
Multilingual Fast Inquiry Response
Our professional foreign trade team promptly replies to emails and online inquiries, accurately answering questions about product specifications, quotations, lead times, compliance and customization for efficient communication.
06
Full Quality Traceability & Inspection Service
Strict quality control covers raw material procurement, production, finished product testing and loading. Factory visits, video inspections and third-party testing are all supported. Each batch is fully traceable to prevent substandard purity and excessive impurities.
07
Long-Term After-Sales Technical Support
We provide continuous technical guidance on mixing, processing, flame retardancy, filling and modification during product application, helping clients optimize production processes and improve product performance with reliable long-term after-sales guarantee.
08
Customer Service Advantages
Unlike ordinary trading companies and small manufacturers, Qinchuang New Materials has specialized in the magnesium salt industry for years with deep experience in European and American foreign trade markets.
We have built core competitive strengths integrating a tech-driven factory, compliant foreign trade operations and refined customer service, making us a reliable long-term supplier for clients across Europe and America.
Deep Industry Expertise, Exclusive Focus On Magnesium Salts With Superior Professionalism
We do not engage in miscellaneous products, concentrating solely on three core magnesium salt materials: magnesium oxide, magnesium carbonate and magnesium hydroxide. We possess thorough knowledge of industry application standards, product pain points and market access regulations across Europe and America, enabling precise matching for high-end client demands. Our professionalism and accuracy outperform general trading companies.
Direct Factory Supply Without Middlemen For Better Cost Performance
We operate multiple production bases with full industrial chain manufacturing. There are no markups from intermediaries, offering overseas clients factory-direct pricing. With stringent quality control, we deliver better prices at equal quality and superior quality at equal prices.
Mature European & American Compliance System With Zero Customs Clearance Risks
Our products fully comply with EU REACH, RoHS, US FCC, USP and other standards. Standardized complete export documents have resulted in zero customs disputes over years, greatly lowering clients' compliance risks during procurement.
Stable Lead Time & Sufficient Production Capacity To Support Large Client Orders
Boasting annual production capacity of tens of thousands of tons and flexible multi-base production, our operation is unaffected by raw material fluctuations and seasonal changes. We reliably fulfill long-term bulk orders and annual framework agreements, avoiding delivery delays and stock shortages to stabilize clients' production chains.
Strong Customization Capacity To Meet Special High-End Requirements
Equipped with an independent laboratory and professional R&D team, we develop customized magnesium salt products to satisfy strict requirements of high-end European and American sectors including advanced manufacturing, biomedicine, precision electronics and new energy materials, meeting high standards unattainable by generic standard products.
Long-Term Trustworthy Operation With Worry-Free After-Sales Service
We take full accountability for product quality. Unconditional after-sales solutions are provided without evasion or delay if batch quality defects occur. Centered on long-term partnerships, we have accumulated numerous loyal repeat clients across Europe and America.