FAQ

A1: We offer free samples of standard specifications, customers only need to cover international shipping fees. Our full series of magnesium oxide, magnesium carbonate and magnesium hydroxide can be shipped worldwide with door-to-door delivery. Samples are delivered fast with complete test documents to support customers' testing and certification.

A2: We provide all-round customization services. We can adjust product purity, particle size, whiteness and particle size distribution as clients' requirements. Customized powder modification, special screening and exclusive packaging are also available to meet personalized production demands of high-end European and American industries including electronics, new energy, food & pharmacy, environmental flame retardant and more.

A3: In-stock goods can be shipped within 48 hours. The production cycle for standard bulk orders is 7 to 10 working days, while customized orders take 12 to 15 working days. Benefiting from multi-base production capacity, we steadily accept large and urgent orders to guarantee on-time delivery and avoid stock shortage risks in clients' supply chains.

A4: All our products conform to EU REACH and RoHS standards. Food and pharmaceutical grades meet US FCC and USP specifications. We provide complete customs documents for every batch, including MSDS, COA test reports, compliance declarations and certificates of origin to guarantee smooth customs clearance with zero import risks.

A5: We are a direct manufacturer with multiple professional production bases and independent testing labs, holding self-operated import and export rights. Factory visits, online video tours and third-party inspections are all available. Our whole production process is transparent with no middlemen markup, ensuring stable production capacity and reliable quality.

A6: We offer flexible purchasing solutions. Small trial orders of standard products are available for clients' R&D testing and market research. Long-term partners enjoy flexible production without strict MOQ limits, suitable for small & medium bulk purchases and annual framework orders from large enterprises.

A7: We accept full range of trade terms including FOB, CIF and CFR. Diverse logistics solutions such as sea freight, air freight and international courier are available with trackable whole logistics process.

A8: Our factory adopts standardized full-process quality control. Multiple inspection procedures are arranged from raw material screening and automatic production to finished product delivery. Test data and samples are retained for each batch. Core indicators including purity, whiteness and particle size are strictly controlled to realize highly consistent quality across batches and eliminate quality deviations.

A9: We provide long-term after-sales support. If batch quality defects are confirmed after goods arrive at the port, free replacement or unconditional return is available. Our professional foreign trade technical team offers full one-on-one service to solve technical problems about product application, process matching and production commissioning with continuous after-sales tracking..

A10: We offer one-on-one exclusive technical support for global clients. For various application scenarios including rubber & plastic modification, halogen-free flame retardancy, new energy batteries, food & pharmacy, flue gas desulfurization and water treatment, we match proper product models and provide professional selection plans as well as process optimization suggestions to help clients improve product quality and production efficiency.